Find insights from Gong call automatically

Before you get started:

Sign Up into Zapier here.

Set up Zap to connect your Gong and PingMi account

We’ve already set the Zap template, you just need to connect your Gong and PingMi accounts. You can find it in the Zap directory here.

Set the trigger. Choose Gong as the app. Choose “New Call” as the trigger event.

Next Connect to your Gong account. you need to find Secret key in Gong Account.

Go to the company settings -> Ecosystem -> API -> API key

Choose Get API key, copy secret key and past to Zapier.

Click “Test trigger”. If it’s working, Zapier will be able to find a channel.

For the app, select “PingMi”. In the Action Event field, select “Create Insight”.

Connect your PingMi account.

In PingMi connect page open Zapier card.

Copy Team Hash and API Key to connect your account into Zapier.

Set up the action event. Fill in the following fields (tap on the + to choose from the list):

Field to analyze: Choose call item.

Click “Test and Review” to check that the action works.

You’ll see “Test was successful” if there are no issues.

Now all new calls created in Gong, PingMi will analyze and extract product insights to you insights backlog.